we are a locally owned company dedicated to providing safe, reliable, and personalized tours and transfers for visitors from all over the world.
Carlos Alegria Manager
30 Years Serving
With us, you don’t just visit Acapulco — you experience it.
Our Mission
To provide safe, reliable, and personalized transfers and tours that allow visitors to discover the real essence of Acapulco while feeling welcomed like family
Our Promise
At Acapulco Tours and Taxis, we don’t just provide tours and transfers — we create lasting memories. From the moment we greet you, until the time we say farewell, you can count on us for professionalism, warmth, and an unforgettable Acapulco experience.
EXCELLENT Based on 236 reviews Posted on Ruben18 July 2025Verified Highly Recommend!! Highly Recommend!! Very polite and professional, arrived on time and made us feel comfortable and at home, best ride to and from AirportPosted on Marcia17 May 2025Verified STAY AWAY FROM THE ACAPULCO AIRPORT TAXI DISPATCHER! Don’t use the taxis at Acapulco airport!I asked the Taxi Dispatcher at Acapulco airport for a taxi to my hote. After he gave me the slip and I made the payment, I asked him to arrange a taxi from the Hotel to the Cruzero de Terminal the next day. Mistake #1He told me 200 pesos and I made the payment. Later Juana told him that I wanted to go to the Cruzero. Then he told me it would cost 490 pesos. I told him that I’d find another way. I asked him for the cancellation receipt. He told me that after two days, the funds would come back to me, and that I could call. I explained that I would not be able to call. I asked him for a receipt again.Mistake #2He gave me a receipt which stated OPER. That receipt was useless. There was NOTHING on the receipt that said CREDIT. I told him that the receipt did not indicate that it was a CREDIT. I asked for a receipt that said CREDIT.GUILLERMOMistake #3He fumbled around, and then gave me another receipt. This receipt did not say CREDIT. He wrote “CXL” on the receipt. I told him that I needed a receipt which had the PRINTED word CREDIT on the receipt. Then after my 3 requests for a real receipt, and after giving me two useless receipts, he gave me a receipt which stated TOTALIZATION CREDITO. I asked the Dispatcher for the email address of the Manager. He scribbled it and half the words were illegible. I asked him to write it again. Then he wrote the email address clearly.After I requested the second receipt, a taxi driver chimed in with “THAT’S HOW WE DO IT!”If the Taxi Dispatcher cannot only perform the simple task of giving a credit receipt ONLY after 3 requests, something is wrong! If the Taxi Dispatcher cannot write an email address unless he is told to write it clearly, something is wrong!--The Dispatcher converted the word CRUZERO into AIRPORT!--I had to ask for the receipt 3 times!--The Taxi Dispatcher gave me two useless receipts!--The Dispatcher refused to apologize for his 3 mistakes--If it wasn’t for Juana, I would have paid 200 pesos, arrived at the Airport, only to discover that the Dispatcher converted CRUZERO into AIRPORT, and then we needed to go the Cruzero. Then I would have had to pay to get from the AIRPORT to the CRUZERO. --The passenger receipt does not state the origin and destination of the trip. That’s a perfect recipe to have multiple misunderstandings! Stay away from the Taxi Dispatcher at Acapulco Airport!Posted on Kelly14 May 2025Verified Amazing Carlos Carlos is amazing!!! He waited when our flight was late to Acapulco from Mexico city. Super friendly, totally professional, courteous, clean SUV and very informative about Acapulco's places to visit. I highly recommend this taxi driver/service. You will not be sorry with this service. also, he's what'sapp communication skills are the bestPosted on Flyer496845819709 April 2025Verified Acapulco taxi service Had the best experience ever, we did the ATVS tour that included releasing turtles and a crocodile tour as well. Amazing service, are there for anything, as well helped my friend and I find the best beach for jet skis and took us to La Quebrada for the clavadistas. would definitely book with them again and they are 24/7 service, I couldn’t thank Carlos enough for a insightful guide and tour of Acapulco giving us his honest reviews of places, restaurants and recommendations!Posted on Johnny779 April 2025Verified Tour was great Carlos was very informative on all the places we went to. This tour is the best tour to take when you get to Acapulco. It will tick a lot of boxes of Acapulco. The whole tour was a great experience.Posted on K9 April 2025Verified CARLOS IS THE BEST!!! Wow I was speechless with customer service 10/10, Carlos is always on the lookout for everything, I really appreciate you bumping into Carlos, thank you very much.Posted on Melody7 April 2025Verified Beautiful sights Carols was amazing! The tour was stunning and the views will live forever in my heart! He was very knowledgeable and everywhere we went, people knew himPosted on Riggschevy6 April 2025Verified Trust these Reviews - Carlos! 👍 Carlos is first class!!! Great communicator, diligent and well priced. He also is very sweet guy. My wife’s bday trip and he had a Bouquet of flowers in car for her. His vehicle is so large and can accommodate a lot of luggage. He also was kind enough to stop at the grocery store for us to stock up on way to resort. Going back in July and using him again! Also, do a day trip: he took us to Acapulco to shop at silver store and eat lunch to see cliff divers. Loved it! See you this summer Carlos!!Posted on Roam5990523 April 2025Verified Absolutely The Best!!! Carlos and his family are amazing!! I stumbled across Carlos and his service 24 hours before we arrived in Acapulco based off reviews on Tripadvisor, within minutes of booking I was contacted via whatsapp confirming my booking and providing details for pickup at the airport. We showed up and Carlos was waiting with a sign for us just as he said he would be in his messages. We were traveled as a family of 5 for a sporting event and were meeting the rest of our team at the hotel. We discovered the other people that were supposed to have a bus for the parent group of the team for the whole 10 days we were in Acapulco were not communicating. We mention this to Carlos and within minutes he had all 45-50 parents taking care of for our whole 10 days in Acapulco. He is a tremendous human being with lots of love for everyone and truly loves his city of Acapulco. During our stay there he was so attentive and became part of our family group. Aside from the large group he even organized personal transportation for individual groups on nights out. We were very pleased to meet his son as well who took us to dinner at La Perla to watch the cliff divers. I would 100% Carlos and Acapulco Tours & Taxi as your go to for any transportation or sightseeing needs in Acapulco. We have gained a new friend and team member in Carlos! Muchos Gracias Senor!! You are already missed. Gracias from Team Canada!Posted on Jeff1 April 2025Verified Great service! Carlos and his team were great! Organization was easy and straightforward. On time, polite and chatty during the drive. I’d recommend them to anyone travelling to Acapulco. JeffVerified by TrustindexTrustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more
Start Your Acapulco Adventure Today!
PLEASE
Let us take care of the details so you can enjoy every moment.
Contact us to book your tour or transfer now – and get ready for an unforgettable experience in paradise!
